Case Studies & Project Work

Real systems built in production — FHIR R4 platforms, healthcare AI, .NET cloud migrations, and enterprise integrations for clients in the US, UAE, and Saudi Arabia.

Enterprise Software / Customer Success

Enterprise RAG: 70% Support Ticket Reduction

A production RAG system over a 500-document internal knowledge base that reduced Tier 1 support tickets by 70%, using Claude 3.5 Sonnet, pgvector, and hybrid search — deployed in 6 weeks.

70%
Reduction in Tier 1 support tickets reaching human agents
4.2 min
Average response time (down from 18 hours first response)
91%
Customer satisfaction score on AI-resolved conversations
RAGClaude APILangChainpgvector
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Ambulatory Care / Healthcare AI

Clinical Documentation AI: 55 Minutes Saved Per Physician Daily

An ambient AI documentation agent using Whisper speech-to-text and Claude for clinical note generation that integrates directly with Epic EHR via FHIR R4 — restoring physician time and reducing burnout.

55 min
Daily documentation time saved per physician
2.1 hrs → 32 min
Average daily documentation burden
94%
Physician satisfaction with generated note quality
Healthcare AIClinical DocumentationWhisperClaude API
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Logistics & Freight

Global Freight Booking Platform on Azure Cosmos DB

Designing a globally distributed, multi-carrier freight booking platform that delivers real-time pricing and availability across 50+ shipping carriers with sub-100ms API response times.

180ms
Average API response time (down from 1.2s)
78%
Cache hit rate for rate requests
50+
Carriers integrated
AzureCosmos DB.NET 8Microservices
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Financial Technology / UAE

AI Workflow Automation: 15 Hours Saved Weekly

End-to-end AI workflow automation for a Dubai fintech using n8n orchestration and GPT-4o intelligence — automating AML compliance reporting, lead qualification, and document processing workflows.

15+ hrs
Weekly staff time saved across three workflows
95%
Reduction in manual data entry errors
4 hrs
AML report generation: 8 hours → 1 hour (compliance review only)
AI Automationn8nGPT-4oLLM Integration
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Post-Acute Care / Healthcare Technology

FHIR R4 Data Platform for 20,000+ Skilled Nursing Facilities

Architecting the interoperability foundation that connects America's post-acute care network — from HL7 v2 legacy interfaces through FHIR R4, to agentic AI quality analysis.

20,000+
SNFs connected to the platform
50M+
FHIR data points processed
1M+
ADT events processed daily
FHIR R4QAPIHealthcare AIPointClickCare
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Healthcare / Hospital Operations

Prior Authorization AI: 74% Faster Approvals

An agentic AI system using RAG over payer policy documents that automates prior authorization clinical criteria review — cutting processing time from 4.2 hours to 65 minutes and denial rates by 31%.

74%
Reduction in PA processing time (4.2 hrs → 65 min)
31%
Reduction in administrative denial rate
3,500+
PA requests processed monthly
Healthcare AIPrior AuthorizationRAGClaude API
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Insurance / Fintech

AI-Powered Insurance Claims Document Processing

Transforming a manual, error-prone claims intake process into an automated AI pipeline that extracts, validates, and routes claims documents with 95% extraction accuracy.

65%
Reduction in average processing time
80%
Reduction in manual review volume
95%
Extraction accuracy across all field types
AIAzure AIDocument IntelligenceGPT-4o
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Telecommunications / UAE

Dynamics 365 CRM Integration for UAE Telecoms

Connecting a major UAE telecom's legacy billing, field service, and customer systems to Dynamics 365 — real-time customer 360 view, automated service workflows, and Arabic-language customer portal.

200K+
Events processed daily across 12 systems
4 → 1
Systems agents need to access
35%
Reduction in average call handling time
Dynamics 365CRMUAEAzure
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Enterprise Software / SaaS

.NET Framework to .NET 8 SaaS Platform Migration

Migrating 500,000 lines of .NET Framework 4.5 code to .NET 8 — zero downtime, 60% performance gain, using the Strangler Fig pattern with full CI/CD automation.

0
Production outages during migration
60%
Throughput improvement after migration
40%
Memory usage reduction
.NET 8.NET MigrationSaaSMicroservices
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